On Managing the Crowd: Records Management for a 2.0 World

Managing the Crowd book coverI mentioned Steve Bailey‘s excellent book Managing the Crowd: Rethinking Records Management for the Web 2.0 World at last nights gov2qld community of practice event.

It was published in 2008 and so is a little dated now, but the concepts and challenges faced by the records management community in the light of the meteoric rise in use of social media tools by government agencies – both internally and externally – is as relevant today as it was when first published. Continue reading