On Managing Consultations Efficiently

Stressed by number of responsesI’ve heard the same question a couple of times this week in a couple of different contexts, so I thought I’d offer some thoughts here.

“How do we effectively manage large volumes of responses to consultations with limited resources, especially when these volumes are likely to increase as a result of more accessible online engagements”?

It’s a great question. The growth of the internet as a means for spreading our ‘engagement net’ ever wider brings with it the potential for a much greater degree of community participation.

Unfortunately, this is a double edged sword.

Greater engagement leads (theoretically) to better outcomes (be they policy, planning or community outcomes). However, increased consultation responses has traditionally led to more work for already over stretched engagement staff.

So how do we manage large volumes of responses to consultations with limited resources? Continue reading