I’ve been in a number of conversations recently where a couple of common threads have come up over and over again. At first sight these might seem to be unrelated but, as I’ll explain later, perhaps not so much.
The first is around the difference between User Interface (UI) and User Experience (UX).
The second is the (almost daily) request for a feature (differs per conversation) that we “absolutely must have in product to compete with <insert your competitor of choice here>”.
Let’s tackle the first one first.
I hosted a webinar last week that focused in on the challenges of cross agency processes within the government ecosystem.
It started with a discussion of FIVE common processes that require input from individuals in different organisations; it reviewed FOUR well known roadblocks to making such processes efficient; it then considered THREE lessons from the world outside of government; looked at TWO key trends over the past few years and finally presented ONE solution that is being used by organisations around the globe to deliver real efficiencies (and thus savings) in this area.
I hope you get time to watch it (it’s only 30 minutes) and I’d love your feedback.
I was talking to a customer recently who is using Objective Connect to enable efficient sharing of information as part of day to day business scenarios within their government agency.
One of their initial scenarios is a familiar one – that of distributing papers to a number of committees, including the Board.
Most of the members of the various committees are external to the organisation and there were a number of headaches associated with distributing papers to the members ahead of the committee meetings.
In most cases, reports were printed out and distributed as physical copies.
One board would often print between 1 and 2 reams of paper for each member of the committee!
There was an interesting tweet today from @Sherro58 concerning the relative growth in popularity of Twitter and LinkedIn in Australia. It got me thinking about our experience in the gov2qld community here in Queensland.
I opened GovCamp Queensland with a traditional welcome to country.
For me this was more than just symbolic. I wanted to acknowledge the importance to ancient cultures of storytelling and shared experiences in building and sustaining resilient communities. A message that I feel has somehow been lost in modern conferences but a message that is a key tenet of the GovCamp movement worldwide.
My hope was that GovCamp Queensland would be able to emulate the ‘stories round the camp fire’ approach of ancient cultures.
I wasn’t disappointed.
image courtesy http://www.flickr.com/photos/mattmurray74/
Lord Mayor Graham Quirk at the launch of hack::brisbane
Last weekend saw the official launch of the hack::brisbane competition by the Lord Mayor of Brisbane, Graham Quirk during the one day Hackfest Brisbane mini competition.
Both competitions are based on usage of the 50 recently released data sets from Brisbane City Council under Creative Commons Attribution 3.0 (CC BY 3.0) open license.
It’s been a big year for the Government 2.0 in Queensland Community of Practice (or gov2qld as we prefer to call it!).
And we’re not done yet!
It’s so exciting to see our community involved in three big events in Brisbane over the next two weeks. Whatever your particular interest area under the “Government 2.0″ banner, there is something for you.
The trend in recent years towards online consultation with communities is clearly beneficial to the overall process of engaging communities for a number of reasons.
- it provides the potential for a wider range of opinions, experiences and ideas to be garnered
- It provides a platform for more efficient management of large scale consultation activities
- Its easier and more fun for stakeholders than attending community meetings or being badgered on the streets while rushing to a meeting your late for.
(The latter point is, of course, not to say that traditional methods of engagement don’t have huge value. My IAP2 qualifications and experience have taught me of the unique value of many other community participation techniques and I too get frustrated with the current swathe of smegs who preach that online consultation is the only way to engage).
But assuming we are talking solely about reaching new stakeholders through online consultation, what’s the best way of promoting such consultation activities with them? Continue reading
I mentioned Steve Bailey‘s excellent book Managing the Crowd: Rethinking Records Management for the Web 2.0 World at last nights gov2qld community of practice event.
It was published in 2008 and so is a little dated now, but the concepts and challenges faced by the records management community in the light of the meteoric rise in use of social media tools by government agencies – both internally and externally – is as relevant today as it was when first published. Continue reading
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Exciting times for the gov2qld community as we have just welcomed our 400th member to the group and are actively working with practitioners and advocates in other states around Australia to roll out similar Communities of Practice in other locations. More details soon!
The next gov2qld networking event will be held at the headquarters of Queensland Police (full details below). Continue reading